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FAQs
Frequently Asked Questions
At Calm Horizon NP in Psychiatry PLLC, we understand that seeking psychiatric care is an important step. Whether you are beginning treatment for the first time or continuing your mental health journey, we want you to feel informed, comfortable, and supported.
Below are answers to commonly asked questions about our services, virtual appointments, treatment, and scheduling.
General Information
Who do you treat?
Calm Horizon NP in Psychiatry PLLC provides psychiatric care exclusively for adults ages 18 and older.
We offer compassionate, evidence-based psychiatric services tailored to each patient’s mental health needs and treatment goals.
Our services are available through virtual appointments for eligible adults physically located in New York State.
What services do you provide?
We provide comprehensive psychiatric evaluations, individualized psychiatric medication management, and supportive psychotherapy when clinically appropriate.
Our approach emphasizes careful assessment, collaborative treatment planning, patient education, and ongoing support.
We work with patients to develop treatment plans that reflect their individual needs, preferences, and goals.
What mental health conditions do you treat?
We provide psychiatric care for adults experiencing a variety of mental health concerns, including:
- Anxiety disorders.
- Depression.
- Bipolar disorder.
- Post-traumatic stress disorder (PTSD).
- Obsessive-compulsive disorder (OCD).
- Mood-related concerns.
- Sleep-related difficulties.
Treatment recommendations are based on individual clinical assessments. Some conditions may require specialized services or a higher level of care.
Do you offer psychotherapy or talk therapy?
Supportive psychotherapy may be incorporated into psychiatric appointments when clinically appropriate.
Supportive psychotherapy focuses on helping patients navigate emotional challenges, strengthen coping skills, manage stress, and improve emotional well-being.
This approach may be provided alongside medication management as part of an individualized treatment plan.
For patients who require more intensive or ongoing psychotherapy, we can discuss additional therapeutic services or appropriate referrals.
Virtual Appointments
Are appointments virtual or in person?
All appointments at Calm Horizon NP in Psychiatry PLLC are conducted virtually through secure Zoom video conferencing.
Telehealth allows patients to receive psychiatric care from the privacy and comfort of their home or another suitable location.
Patients must be physically located in New York State at the time of their appointment.
What do I need for a virtual appointment?
You will need:
- A smartphone, tablet, laptop, or desktop computer.
- A working camera and microphone.
- A reliable internet connection.
- A quiet and private location.
Instructions for joining your Zoom appointment will be provided before your scheduled visit.
We encourage patients to choose a private setting where they can speak comfortably without interruptions.
How do I schedule an appointment?
Appointments can be scheduled by selecting the Book Appointment button on our website and choosing an available appointment time.
If you need assistance or have general questions about scheduling, please contact our office at (516) 475-9570.
Appointments and Treatment
What should I expect during my first psychiatric appointment?
Your first appointment is an opportunity for us to understand your mental health concerns, explore your history, and discuss your treatment goals.
During the evaluation, we may review:
- Current symptoms and concerns.
- Medical and psychiatric history.
- Previous treatments.
- Current medications.
- Relevant lifestyle factors and stressors.
- Personal treatment preferences and goals.
Based on the evaluation, we will discuss appropriate treatment recommendations and work collaboratively to develop an individualized plan.
Our goal is to create a comfortable, respectful, and nonjudgmental environment where you feel heard and involved in your care.
How long are appointments?
Initial Psychiatric Evaluation — 60 Minutes
The initial appointment allows time for a comprehensive assessment of your mental health concerns, history, symptoms, and treatment goals.
Follow-Up Appointments — 30 Minutes
Follow-up visits focus on reviewing your progress, discussing medications, monitoring treatment response, and making adjustments when clinically appropriate.
Supportive psychotherapy may also be incorporated into follow-up appointments based on your treatment needs.
How should I prepare for my first appointment?
We recommend:
- Completing required intake paperwork before your appointment.
- Preparing a list of current medications and dosages.
- Having information about previous psychiatric treatments available.
- Writing down questions or concerns you would like to discuss.
- Choosing a quiet, private location with reliable internet access.
Please join your appointment on time and be prepared to confirm your identity and current physical location.
How often will I need follow-up appointments?
The frequency of follow-up appointments depends on your symptoms, treatment needs, medication response, and overall progress.
Some patients may require more frequent visits when beginning treatment or adjusting medication, while others may need less frequent appointments once their condition is stable.
Together, we will establish a follow-up schedule that supports safe and effective ongoing care.
Will I see the same provider at each appointment?
Calm Horizon NP in Psychiatry PLLC is led by Jane Nwankwo, PMHNP-BC, a board-certified Psychiatric Mental Health Nurse Practitioner.
Our practice values continuity of care, open communication, and collaborative treatment relationships.
We strive to provide consistent, personalized psychiatric care throughout your treatment.
Medication Management and Supportive Care
Will medication be prescribed during my first appointment?
Medication may be recommended when clinically appropriate, but prescriptions are not guaranteed during the first visit.
Treatment decisions are based on a comprehensive psychiatric evaluation, your medical history, symptoms, and individual needs.
We believe in discussing treatment options, potential benefits, risks, and alternatives so that patients can make informed decisions about their care.
What if I prefer not to take medication?
We understand that each patient has different preferences and concerns regarding psychiatric medications.
Our approach is collaborative, and we encourage patients to discuss their goals and concerns openly.
Medication is not automatically necessary for every patient. We will discuss clinically appropriate treatment recommendations based on your individual circumstances.
Supportive psychotherapy and other appropriate services may be considered as part of your treatment plan.
How do I request medication refills?
We encourage patients to request refills before their medication runs out to help avoid interruptions in treatment.
Please use the practice’s designated communication method for prescription-related requests.
Some medications may require a follow-up appointment or additional clinical evaluation before a refill can be provided.
For general questions about the refill process, please contact our office at (516) 475-9570.
Insurance, Fees, and Scheduling
Do you accept health insurance?
Yes. Calm Horizon NP in Psychiatry PLLC accepts participating insurance plans.
Insurance coverage and out-of-pocket costs depend on your specific plan, network participation, copayments, deductibles, and benefits.
We recommend verifying your mental health benefits and provider network eligibility before scheduling.
Do you offer self-pay appointments?
Yes. Self-pay appointments are available for patients who prefer to pay directly or who do not have participating insurance coverage.
Our currently advertised self-pay rates are:
Initial Psychiatric Evaluation (60 minutes): $300
Follow-Up Appointment (30 minutes): $200
Please confirm the applicable fees before scheduling.
Uninsured and self-pay patients may request a Good Faith Estimate of expected charges as provided by applicable law.
What if I need to cancel or reschedule my appointment?
We understand that unexpected circumstances can arise.
If you need to cancel or reschedule an appointment, please notify our office as early as possible.
Any applicable cancellation, late-arrival, or missed-appointment policies and fees will be communicated during the scheduling process.
Privacy and Patient Safety
Are virtual appointments private and confidential?
Patient privacy and confidentiality are important parts of psychiatric care.
Appointments are conducted through secure Zoom video conferencing, and patient information is handled in accordance with applicable privacy and confidentiality requirements.
We encourage patients to attend appointments from a private location where conversations cannot be overheard.
For additional information, please review our Privacy Policy and HIPAA Notice of Privacy Practices.
What should I do if I experience a mental health emergency?
Calm Horizon NP in Psychiatry PLLC provides scheduled outpatient psychiatric services and does not offer emergency or 24-hour crisis-response services.
If you are experiencing a medical or psychiatric emergency, are in immediate danger, or believe you may harm yourself or someone else, call 911 or go to the nearest emergency department immediately.
For mental health crisis support, you can call or text 988, the Suicide & Crisis Lifeline, available 24 hours a day, seven days a week.
Please do not use routine appointment requests, website contact forms, or non-urgent messages for emergency assistance.
Still Have Questions?
At Calm Horizon NP in Psychiatry PLLC, we are committed to providing compassionate, individualized psychiatric care in a supportive and respectful environment.
For general questions about our services or scheduling, please contact our office at:
Ready to take the next step?
Schedule your appointment today to begin personalized psychiatric care.